Frequently Asked Questions
General
What's this?[+]
This is Virovek's online store. It also functions as a client area, of sorts. You can order our premade products online, place requests for new custom orders, and check the status of your custom orders.
What is Virovek?[+]
Virovek is a world leader in high-titer viral vector manufacturing. Research institutions, university laboratories, and life sciences corporations worldwide trust Virovek to provide viral vectors for gene therapy research and clinical applications.
What's premade AAV?[+]
It is AAV which Virovek produces and stores in large batches. If it's in stock, it's ready to ship out immediately, and if it's not in stock, Virovek can amplify, produce, and purify it in 10 days or less. You won't be waiting long for an order.
What if I need AAV that isn't listed on the site's catalog, or am looking for a company that does custom AAV production?[+]
You've come to the right place! Custom-made AAV is Virovek's bread and butter. Message us at info@virovek.com with your request, or fill out the custom order form, or even fill out the general inquiry form.
Products & Catalog
Where can I find the material safety data sheet for Virovek's AAV?[+]
Where can I find certificates of analysis?[+]
Certificates of analysis for premade AAVs are available at https://resources.virovek.com/coa/. You can also find a link to the certificates of analysis directory for each product on each individual product page.
How long does it take for a product to be restocked?[+]
A couple weeks, usually. If the product is not very popular, it will take longer before we restock it.
What's a catalog number?[+]
It is a unique identifier for every product on the store.
How do catalog numbers work?[+]
Each catalog number contains a root and a suffix. The root contains information on the capsid and expression cassette, while the suffix contains information on the titer and volume.
For instance, for the catalog number 404B506-1E14-100, the root is 404B506 and the suffix is 1E14-100.
Every catalog number root is unique to the combination of capsid and expression cassette it is assigned to. If two products share the same root, the capsids and expression cassettes are the same between them and they only differ in titer and/or volume.
Every full-length catalog number, including root and suffix, is completely unique.
Orders/Payment
Can I generate a quote? I need to show my purchasing department a quote so they can issue a purchase order.[+]
Sure you can! Go to the checkout page, fill everything in, and find the box labeled Quote generator. Hit GENERATE QUOTE.
Generate a quote before you proceed with checkout. Then follow the instructions in the order confirmation email.
Generate a quote before you proceed with checkout. Then follow the instructions in the order confirmation email.
I can't finish my order! I'm on the checkout page and my shipping country isn't showing up.[+]
Follow the instructions in the red box that tells you to select your shipping country on the cart page.
What payment methods do you accept?[+]
This online store accepts payment/assurance of payment by purchase order or credit card via Stripe.
How does assurance of payment by purchase order work?[+]
- After you place an order online, you/your company's purchasing department emails us a PO corresponding to that order at clientPOs@virovek.com.
- We receive the PO and ship you your order.
- You receive your order.
- Shortly after, we invoice you and you pay us what you owe.
Something's wrong with my order. What do I do?[+]
Virovek typically does not accept returns unless you can show us that there's something horribly wrong with your order and that it was our fault. Get in touch at info@virovek.com.
Account
How do I view premade and custom order status?[+]
Verify ownership of your email, then navigate to your Account page and click on Orders. You will be able to view your past premade orders and check on the status of your custom projects. You can retrieve projects by date and filter them based on activity and project type.
Website/Store
Something's wrong with the site; how do I resolve the problem?[+]
First, try these steps:
- Refresh the page.
- Clear your cookies and cache for virovek.com.
- Restart your browser.
The AAV capsids/expression cassettes I want aren't listed. Can you start selling them as premade?[+]
Probably not. Virovek independently decides which combinations of AAV capsids and expression cassettes it would like to produce for premade sale on its online store. Virovek is unlikely to consider changing this list based on external input. However, Virovek has the sequences for most common capsids and expression cassettes in stock and is always open to custom-producing your virus of choice. Just send info@virovek.com an email about it.
Who developed the online store?[+]
Hi there! I'm Ray. I'm the sole developer and maintainer of the Virovek online store.