Terms of Use/Privacy Policy

In general

By ordering from our online store, you consent to receiving emails, both automated (from an email service) and manual (from Virovek staff), related to store operations. This includes email address confirmation messages, messages regarding payment, messages regarding shipment, other messages related to your order(s), and other messages relevant to the proper operation of the store.

Credit card info

Virovek uses Stripe as a third-party payment processor for credit card payments. Credit card payments are handled, in their entirety, by Stripe, Inc. For orders placed on the online store, Virovek does not retain your credit card info in the store's database or anywhere else. Kindly direct all complaints regarding issues with credit card payments towards Stripe, Inc.

Store service disruption

Virovek makes no guarantees on the availability of the storefront on the web, although disruption is quite rare. Still, the online store runs on a variety of cloud providers that are subject to brief and uncommon periods of downtime, without warning. By using the store, you agree not to hold Virovek responsible for any inconvenience that may occur as a result of the store experiencing a service disruption.

Privacy policy

Upon account registration, we collect and store the user’s information as voluntarily provided in the registration form, including: name, email address, phone number, account password, institution name, institution shipping address, and institution billing address. This information is collected in order to operate, provide, develop, and improve the services which Virovek aims to offer customers via the Virovek Online Store and Customer Portal/Client Area. Mainly, this includes premade product purchasing and delivery, communications about orders, and displaying of custom order status information. This information is only collected at one point: when the user voluntarily provides it by registering for an account using our new user registration form. Information is stored both on-premises in Virovek servers and off-premises in cloud provider storage. By registering for an account and using our services, you consent to our storage and usage of this information for the stated purposes above, and for those purposes only. If our privacy policy changes, we will publish a new privacy policy at this location with a revision date while keeping the old privacy policy accessible.

For questions or comments, you may contact us by visiting the Contact page.

Data security

At Virovek, data is secured at rest (on-premises in Virovek’s local drives and in cloud providers’ servers with AES-256 encryption) and in transit (HTTPS/TLS enforced).

Our cloud providers are SOC2-, GDPR-, and HIPAA-compliant.

Virovek’s local network is protected behind a firewall and wireless access is secured with a long, brute-force-attack-resistant password.

Virovek Online Store and Customer Portal/Client Area user account passwords have a secure minimum length requirement to discourage brute-force attacks.

All Virovek employees’ internal accounts have a secure minimum length requirement to discourage brute-force attacks.

Cryptographically secure hash functions and token expiration/time limits are involved at multiple steps when user information is transmitted and stored.

That about covers it

Happy shopping